Privacy Policy
AI PLAINLY PRIVACY NOTICE
This privacy notice tells you what to expect us to do with your personal information.
CONTACT DETAILS
Email: [email protected]
Website: www.aiplainly.com
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WHAT INFORMATION WE COLLECT, USE, AND WHY
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Website user information (including user journeys and cookie tracking)
• Photographs or video recordings
We collect or use the following information for service updates or marketing purposes:
• Names and contact details
• Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
• Names and contact details
• Correspondence
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LAWFUL BASES AND DATA PROTECTION RIGHTS
Under UK data protection law, we must have a "lawful basis" for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.
Your data protection rights:
• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
• Your right to erasure - You have the right to ask us to delete your personal information.
• Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
• Your right to object to processing - You have the right to object to the processing of your personal data.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
• Your right to withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data:
For providing services and goods:
• Contract - we have to collect or use the information so we can enter into or carry out a contract with you.
• Legitimate interests - We collect website analytics data to understand how visitors use our site and improve our services. We also collect workshop feedback to enhance our training quality. This benefits both our business improvement and helps us provide better workshops for participants. The data collected is minimal and poses no risk to individuals.
For service updates or marketing purposes:
• Consent - we have permission from you after we gave you all the relevant information.
For dealing with queries, complaints or claims:
• Legitimate interests - When someone contacts us with a query or complaint, we have a legitimate interest in responding to their inquiry. This serves both their interests (getting an answer) and ours (providing customer service). The information collected is limited to what they provide in their message and poses no risk.
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WHERE WE GET PERSONAL INFORMATION FROM
We collect personal information directly from you when you:
• Sign up for our newsletter or email updates
• Register for workshops or courses
• Submit feedback forms
• Contact us with queries or complaints
• Visit our website
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HOW LONG WE KEEP INFORMATION
We keep your personal information for the following periods:
Email subscribers: Until you unsubscribe from our mailing list. You can unsubscribe at any time by clicking the unsubscribe link in any email we send you.
Workshop and course participants: 2 years from the date of your last workshop or course attendance. This allows us to maintain records of your participation and provide follow-up support.
Payment records: 7 years from the date of transaction, as required by HMRC for tax and accounting purposes.
Feedback and survey responses: 2 years from submission, to help us improve our services and track quality over time.
Website analytics data: 2 years from collection, to help us understand visitor patterns and improve our website.
Queries and correspondence: 2 years from the date of last contact, to maintain a record of our customer service interactions.
After these periods, we will securely delete your personal information unless we are required by law to keep it longer.
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WHO WE SHARE INFORMATION WITH
We use the following data processors who handle personal information on our behalf:
MAILERLITE
Purpose: Email marketing platform - manages our subscriber list and sends newsletters and workshop updates.
Location: European Union (EU-based servers)
Data shared: Names and email addresses of subscribers
Privacy Policy: https://www.mailerlite.com/legal/privacy-policy
STRIPE
Purpose: Payment processing - handles workshop and course payments securely.
Location: United Kingdom/European Union
Data shared: Payment transaction information (we do not see or store your full card details)
Privacy Policy: https://stripe.com/gb/privacy
Google Workspace (Google Forms)
Purpose: Collects workshop feedback via online forms and stores responses.
Location: Can be configured for UK/EU storage
Data shared: Names, email addresses, and feedback responses you provide in forms
Privacy Policy: https://policies.google.com/privacy
All our data processors are required to keep your information secure and use it only for the purposes we specify.
We do not sell, rent, or trade your personal information with third parties for marketing purposes.
We may share your information with law enforcement or regulatory authorities if required by law.
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HOW TO COMPLAIN
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we've used your data after raising a complaint with us, you can also complain to the ICO.
The ICO's address:
Information Commissioner's Office: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
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ICO REGISTRATION:
AI Plainly is registered with the Information Commissioner's Office (ICO). ZC081900
Last updated: January 2026